Refund Policy
Clear, product-by-product refund terms. The conditions are designed to be fair to founders who do the work — and to us.
Last updated: 1 June 2026 · Quantum Business Code
Refunds depend on the product and your participation
Each QBC product carries its own refund terms, set out below. All refunds are processed in USD to your original payment method, typically within 10 business days of approval. This policy forms part of our Terms & Conditions.
Refund or Continue — after 12 months
Complete the full 12-month term and meet the conditions below. If your business hasn't shifted in a way you can point to, you choose:
Option A — Refund
A 100% refund of the program fees you paid across the term. No exit interview required.
Option B — Continue
Six more months of Mastery, free. Same calibrations, same access — until you win.
What you must have done
- Completed at least 12 Implementation Log entries — one per cycle
- Attended at least 8 of 12 monthly check-ins
- Submitted your monthly state inputs so each calibration could run
Your Implementation Log is the record we assess against. If the required entries and check-ins aren't present, the guarantee doesn't apply — the work has to be on the page.
Redo, then refund, within 30 days
This applies to the Deep Analysis ($369), the Relationships Analysis ($369) and the Founder Architecture. Each report has one clear standard. The Deep Analysis must surface at least one real blocker you could not see on your own. The Relationships Analysis and the Founder Architecture must surface at least three patterns you had not already named. If, within 30 days of delivery, the report falls short of its standard, tell us what is missing.
We will first redo the report at no cost to close the gap. If the redo still falls short, we issue a full refund of that report's fee. The Private Architecture tier has no refund once the work has started; you confirm the start in writing before we begin.
Remote sessions and remote analyses
Remote sessions and remote analyses are carried out on dates we agree with you. A session that has not been carried out yet can be cancelled for a full refund. A session that has been carried out is a fully performed service and is not refundable. In a package of several sessions, sessions already carried out are not refunded and sessions not yet carried out are refunded in full.
$25 credit if you find no value
If a Field Notes issue gives you no value, email us within 30 days of receiving it. We'll apply a $25 credit to your account — more than the price — toward any QBC product. We'd rather you stay than feel shortchanged.
90-day checkpoint, pro-rata exit
B2B engagements run on a 12-month annual term with a structured review at the 90-day checkpoint. If, at that checkpoint, the engagement is not delivering against the agreed scope, the company may exit.
On a valid checkpoint exit, we refund fees on a pro-rata basis for any portion of service paid for but not yet delivered, and bill only for work completed to that date. After the checkpoint, the engagement continues for the remainder of the annual term and ends there, as set out in the Terms.
A few things that apply across the board
The 8D Reset is free, so no refund applies. EU consumers retain the statutory 14-day withdrawal right described in our Terms, subject to the waiver that applies once a service has started. Reports, analyses and audio are prepared and delivered to you individually. When you order, you ask us to start right away, so for EU consumers the statutory withdrawal right ends once the report, analysis or session has been delivered in full. Our redo guarantee is a voluntary promise on top of your statutory rights. Refunds cover program fees only and exclude any third-party charges (such as payment-processor fees) where non-recoverable.
To start any refund or credit request, email contact@qbizcode.com with your order details and what fell short.